SYNERMAX ASIA - SynerMax Powerbank Rental Station
  • HOME
  • ABOUT
    • OUR PARTNER
    • FREQUENTLY ASKED QUESTIONS
    • CONTACT US
  • LEGAL
    • PRIVACY POLICY
    • TERMS OF SERVICE
    • TERMS OF USE

Frequently Asked Questions (FAQ)

Deposit Conditions

1. Why do user have to make a
deposit reload RM30.00?


The deposit require for
rent a Powerbank.


2. After user return a Powerbank,
how user get a deposit refund?


User need to request adeposit
refund in our SynerMax App.


3. Why user deposit
had been forfeited?


User didn't return a
Powerbank within 48 hours.


4. After requesting a deposit refund,
can user reload a deposit again?


User can't make any reload for
deposit during processing refund.
 


5. After requesting a deposit refund,
may user rent a Powerbank again?


User can't rent a Powerbank
​during processing refund. 

Rental Conditions

1. Is it possible to rent many
Powerbanks
from a single account?


No, user may only rent a
powerbank once per account.


2. How many hours can user keep
a Powerbank
renting?


One powerbank can only be
rented for a maximum of 48 hours.
 


3. If user wallet is negative,
may user rent a Powerbank?


User unable to rent a Powerbank,
while user need to reload wallet.


4. How much user need to reload in wallet account
to rent a Powerbank?


User need reload minimum
RM30.00 for wallet and
​another RM30.00 for deposit.

​Wallet Conditions

1. What is the minimum wallet
reload
 required to rent a Powerbank?

Reloading a wallet must at
least cost RM30.00


2. Do user need to pay negative
amount
in my wallet?


It will deduct from user deposit.

3. Did my wallet reload refundable?
​
Wallet was non-refundable
​but no expired.


SMART SOLUTION ENGINEERING SDN BHD
  • HOME
  • ABOUT
    • OUR PARTNER
    • FREQUENTLY ASKED QUESTIONS
    • CONTACT US
  • LEGAL
    • PRIVACY POLICY
    • TERMS OF SERVICE
    • TERMS OF USE