Frequently Asked Questions (FAQ)

Deposit Conditions

1. Why do user have to make a
deposit reload RM30.00?

The deposit require for
rent a Powerbank.

2. After user return a Powerbank,
how user get a deposit refund?

User need to request adeposit
refund in our SynerMax App.

3. Why user deposit
had been forfeited?

User didn't return a
Powerbank within 48 hours.

4. After requesting a deposit refund,
can user reload a deposit again?

User can't make any reload for
deposit during processing refund. 

5. After requesting a deposit refund,
may user rent a Powerbank again?

User can't rent a Powerbank
​during processing refund. 

Rental Conditions

1. Is it possible to rent many
Powerbanks from a single account?

No, user may only rent a
powerbank once per account.

2. How many hours can user keep
a Powerbank renting?

One powerbank can only be
rented for a maximum of 48 hours. 

3. If user wallet is negative,
may user rent a Powerbank?

User unable to rent a Powerbank,
while user need to reload wallet.

4. How much user need to reload in wallet account
to rent a Powerbank?

User need reload minimum
RM30.00 for wallet and
​another RM30.00 for deposit.

​Wallet Conditions

1. What is the minimum wallet
reload required to rent a Powerbank?

Reloading a wallet must at
least cost RM30.00

2. Do user need to pay negative
amount in my wallet?

It will deduct from user deposit.

3. Did my wallet reload refundable?
​
Wallet was non-refundable
​but no expired.